Support

Did you experience any of the quality related issues below?

  • Your external battery doesn't work anymore?
  • Your cable is broken?
  • Something seems wrong with your charger?

No problem, just contact our support team via support@askborg.com

Warranty

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn't quality-related, the customer must pay the return shipping costs.

18-Month Warranty for Quality-Related Issues

Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.